Terms and Conditions

Ultimo aggiornamento: 15 August 2026

This is an English translation provided for convenience. The Italian version is the legally binding one; in the event of any discrepancy, the Italian text prevails.

1. Who we are

The site divainfissi.it is run by Diva Infissi Srl, Via dell'Industria 10, 64014 Martinsicuro (TE), Italy, Italian VAT number 01725480675, phone +39 328 329 5757, email info@divainfissi.it. By using the site you accept the conditions that follow.

2. What this site is and what it is not

The site presents the products and services of Diva Infissi. It is not an online shop: nothing is bought or paid for here. Every supply arises from a written quote and a signed order.

3. The prices shown

The figures published on the product pages are indicative and are there to give an order of magnitude. They do not constitute an offer to the public under Article 1336 of the Italian Civil Code. The real price depends on measurements, materials, type of glass, opening type, finishes and the state of the existing opening, and is set only after the site visit.

Unless stated otherwise, amounts are exclusive of Italian VAT and before any tax deductions.

4. Site visit and quote

• The site visit and the quote are free and bind neither party.
• The quote is written, names the materials and remains valid for the period stated on the document itself.
• The contract is concluded when you accept the quote in writing and we confirm it.
• After the site visit the agreed price does not change. If conditions that were not visible beforehand come to light during the work, we tell you and agree together how to proceed, before going any further.

5. Delivery and installation times

The times shown on the quote are estimated in good faith on the basis of material availability. Delays caused by suppliers, by unforeseeable events or by causes not attributable to us do not give rise to compensation, but they will be communicated to you as soon as we become aware of them.

For the fitting you must ensure access to the premises and the space needed. The old window is removed and disposed of by us, unless otherwise agreed.

6. Right of withdrawal

If you are a consumer and the contract was concluded away from our business premises, for example at your home during the site visit, you generally have fourteen days to withdraw, under Articles 52 and following of the Italian Consumer Code.

Note an important exception: Article 59(1)(c) of the Italian Consumer Code excludes the right of withdrawal for the supply of goods made to measure or clearly personalised. Windows made to the measurements of your home fall into this category. We ask you to bear this in mind before signing, and we always state on the order form which items are made to measure and which are not.

7. Warranties

If you are a consumer, the legal guarantee of conformity applies under Articles 128 and following of the Italian Consumer Code, for the period established by law from delivery of the goods. The commercial warranties of the manufacturers of the windows, hardware and glazing also apply, and we state them on the quote.

The warranty does not cover damage due to improper use, to a lack of ordinary maintenance, to work carried out by third parties on the installed products, or to exceptional weather events.

8. Tax deductions

The information on deductions published on the site is general in nature and refers to the legislation in force on the date shown at the bottom of the dedicated page. Rates, ceilings and requirements change with the Italian budget law. We prepare the documentation and the ENEA filing where required, but checking the personal eligibility requirements and the responsibility for the tax return remain with whoever files it. For particular cases, speak to your accountant.

9. Use of the site

You may consult and print the pages for personal use. Copying, reproducing or republishing texts, photographs, drawings and code from the site for commercial purposes without our written permission is not allowed.

The photographs of completed work and the texts belong to Diva Infissi Srl or are used under licence. The brands mentioned (REHAU, PONZIO, BETTIO, TEMPOTEST and the others) belong to their respective owners and are named only to indicate the products we install.

10. Content of the quote form

By filling in the form you declare that the data and any photographs you send are true and that you have the right to send them. We use the photographs only to assess the job. We do not publish them anywhere without your written consent.

11. Links to other sites

The site contains links to external services, such as WhatsApp, Google Maps and our social profiles. We are not responsible for the content and policies of those services.

12. Limits of liability

We do what we can to keep the information correct and up to date, but we cannot guarantee that the site will always be reachable or free of errors. We are not liable for damage arising from service interruptions or from decisions taken solely on the basis of the general information published here, without a quote.

13. Complaints and jurisdiction

For any complaint write to info@divainfissi.it: we always look for a direct solution before anything else.

The relationship is governed by Italian law. If you are a consumer, the competent court is that of your place of residence or domicile, as provided by Article 66 bis of the Italian Consumer Code. In other cases the court of Teramo has jurisdiction. You may also use the European online dispute resolution platform.

14. Changes

We may update these conditions. The version that applies is the one published here at the time you use the site, with the date shown at the top.